Hi. I hope you can help me. I contacted your Client Services Department last night. 你好。我希望你能幫助我。我昨晚聯系過你們的客戶服務部。
Unfortunately, I've misplaced my card. 真倒霉，我找不到我的信用卡了。
Oh dear, Sir. I am sorry. 哎呀，先生。我很抱歉。
I was told to go to the Emergency Assistance Service. 我被告知來辦緊急援助業務。
That's correct. What you need to do is fill in this form for the loss of your card, then we can get authorisation to let you have some cash. 是的。您所需要做的是填寫這張信用卡掛失的表格，然后我們可以去請求授權，給您一些現金。
Great. Sign here and here, right? How long do you think this will take? 太好啦。是在這里還有這里簽字，對嗎?你認為這將需要多久啊?
It'll just be a moment, Sir. We are contacting the card-issuing office to get authorisation for a withdrawal. 就一會兒，先生。我們正在聯系發卡機構請求授權提現。
OK, Sir. You are authorised to withdraw up to 8,000 RMB. How much would you like? 好了，先生。您被授權最多可以取8000元。您想取多少錢呢?
I think I'd better take the maximum amount. 我想我最好的是按最高限額支取。
I have no idea how long it'll take to sort this out. Here's my passport. 我不知道需要多久才會解決這件事。這是我的護照。
Thanks. And here's your money, Sir. 謝謝。這是您的錢，先生。
Please check the amount and sign here. 請您核對金額并在這里簽字。
That's correct, it's all here. 對啦，都在這里了。
You have saved my life! I really don't know how to thank you. 你救了我一命!我真的不知道該怎么感榭你。